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Trade Information

Norwich Books and Music is registered in England 1220696, and is a trading name of Hymns Ancient and Modern Ltd, a registered charity, no. 270060.

Accounts, Orders, Customer Service and Distribution

Editorial, Production and Marketing

Trade Terms

Carriage to Booktrade

Rights and Permissions


Accounts, Orders, Customer Service and Distribution

13a Hellesdon Park Road                                                                Norwich                                                                                             NR6 5DR

01603 785925 T  direct order line
01603 785915 F

Electronic ordering options

PubEasy - Norwich Books and Music is a trade affiliate of PubEasy.

Visit for further details.

Nielsen BookNet Tele-ordering - allows ordering of all imprints distributed by Norwich Books and Music. Visit for further details.

ONIX: we have an ONIX feed and can share this data widely in a variety of formats: contact us to discuss:

For other order enquiries email our order hotline.

For general enquiries contact our customer services.

New Business Enquiries

If you would like to speak to us about new distribution business, we would be pleased to hear from you - and you can be sure of confidentiality at all times. Please contact Michael Addison:


Editorial, Production and Marketing

Hymns Ancient and Modern Ltd,
3rd Floor, Invicta House
108-114 Golden Lane

Tel: +44 (0)20 7776 7540
Fax: +44 (0)20 7776 7556

Michael Addison

Sales and Marketing Director

Tel: 020 7776 7551

Aude Pasquier
Retail Sales Director
Tel: 020 7776 1080
Mobile: 07831 145 964

For order enquiries email our order hotline.

For general enquiries contact our customer services.


Trade terms

Terms and conditions (opens in new window)


35% discount on books (unless otherwise stated).
25% standard on print on demand, hymn books and stationery items.
30% discount standard on Common Worship/liturgical titles.
Selected RMEP titles available at 35%, 10% discount on videos.

Harper Collins religious books: 40% discount as standard for UK and Irish accounts (except Large Print/Pulpit Bibles): full SOR.

Random House religious books: 40% discount as standard for UK and Irish accounts: full SOR.


As above (unless otherwise stated).


Facilities are only extended to bona-fide trade customers. Unless otherwise agreed the following terms apply - 30 days net, UK and Europe; 60 days net North America and Africa; 90 days net, Rest of World.


Only accepted by authorisation of the Norwich office provided the original invoice number and date is quoted. Returns will not be accepted less than six months or more than one year after the date of the original invoice. In normal circumstances, credit will only be given for resaleable returns. We reserve the right to impose a handling charge to a maximum of 50% of the value of the returned goods in the event of these conditions not being met. Returns of dated product and annuals are not accepted.

Imperfect Copies

Please return title page only, marked to show imperfection.

Damage in Transit

Claims must be made within 7 days of receipt of goods.

Annual publications

Please note that all annual publications are firm sale and non-returnable. These include:

Canterbury Church Book and Desk Diary (Canterbury Press)
Canterbury Preacher's Companion (Canterbury Press)
Dave Walker Calendar (Canterbury Press)
Reflections for Daily Prayer (CHP)
Common Worship Lectionary (CHP)
Crockfords Clerical Directory (CHP)
Church of England Yearbook (CHP)
Church of Scotland Yearbook (Saint Andrew Press)
Living Liturgy (Liturgical Press)
Not by Bread Alone, Reflections for Lent (Liturgical Press)
Waiting in Joyful Hope, Reflections for Advent (Liturgical Press)

If in any doubt or to correct an order placed in error please contact


Hymn Books

Grants to churches, schools, colleges, hospitals, crematoria etc. are available on introductory or renewal purchases of hymn books. Special terms apply for trade orders involving grants, Contact Us for details and an application form.


Carriage to Booktrade


Carriage is free of charge - no minimum order.

Republic of Ireland

A postage rate of €5.00 is applied for each order under €75 net value. We are happy to invoice in Euros.


Carriage charges are applicable to all international orders. Quotations will be supplied on request. Please contact our customer services.


Rights and Permissions

Rights information for each of our titles is displayed on the relevant book/product page where applicable. Contact our Rights & Permissions Manager for enquiries.